ADITIONAL PILLOWS AND BLANKETS: Please, request this service in reception and we’ll attend you gladly.
BABY CHANGING UNIT: In the disabled toilet that's near the hall you will find a baby changing unit.
BAR: The bar is open from 10.00 a.m. until midnight.
BEAUTY SALON: You will find it near the Spa. Please, book your appointment at the Spa. In the case you cannot book it there, you can also do it at the reception.
CASH DEPOSIT: In reception we'll attend you gladly.
CLOTHES EQUIPMENT: Please, do not take towels or any other type of equipment from the room. To preserve the look of the hotel, we kindly ask you not to hang your clothes on the balcony, please use the clothes line that you will find on your terrace.
COAT HANGERS: If you find that you haven't got enough coat hangers in your wardrobe, we can supply you a few more in reception.
COURTESY SHOWER: On the day of your departure, in case of a late departure you can use the showers that you will find in the Spa area, At reception we will provide you with towels, free of charge.
CRADEL: We offer you cradles free of charge for our little guests.
CREDIT: We give unlimited credit in all our departments. Just sign the sales receipt and write your apartment number on it.
CREDIT CARDS: Visa, Eurocard, MasterCard, Access, American Express and Diners Club.
DEPARTURE DAY: Please be sure to vacate your apartment before 12.00 a.m. on your departure day. We thank you for your understanding. If unforeseen circumstances arise and you wish to keep the apartment, please contact Reception in advance.
DOCTOR AND FIRST AID KIT: Ask at reception.
ELECTRICITY: 220 volts. When you go into your apartment, remember to place the card which you will be given into the card slot which you will find beside the door inside the apartment. This ensures that the electricity is turned on. To use the cooker, turn on the appropriate switch and the time switch. There is a socket in the bathroom which is solely for the electric shavers. It has an outlet of 125 volts.
EMERGENCY EXITS: In each of the Hotel's passages you will see security doors, fire extinguishers and exit signs.
EXCURSIONS: In reception we will attend you gladly.
FAX: In reception we have one available.
FLORIST: We have a daily florist service. You can make your orders in reception.
GYMNASIUM: Our gymnasium, next to the Spa, is available free of charge.
INFORMATION AND GENERAL BOOKINGS: Taxis, Horse-riding, Bicycles, Motorcycles, Marineland, Western Park, Aquapark, Mini golf, Car hire, Restaurants, etc., contact Reception.
INTERNET: We offer you free Wi-Fi in all of the hotel.
LAUNDRY: We have a room available with a washing machine and a dryer that work with coins. You will find it on the third floor, opposite room 301 where you can also find utilities to iron free of charge. If you wish to send your clothes to the laundry for washing and ironing, you can request it at the Reception where you will be informed of the prices. The return is made in a maximum time of 24 hours.
LUGGAGE ROOM: At the hall there is a place where you can store your luggage on your entry day or your departure day.
LUGGAGE SERVICE: In case of requesting this service, please contact reception and we will help you.
MASSAGES: If you require our masseur, please book an appointment at the Spa. In the case you cannot reserve it there, you can do it at the reception.
MESSAGES: Messages will be put into your pigeon hole at Reception.
MINI-CLUB AND ENTERTAINMENTS: Our entertainer will advise you of any activities.
MONEY CHANGE: In reception you can change foreign currency at the daily rate set by the Bank of Spain. This facility is available 24 hours a day.
MUSICAL EVENTS: Our musicians come to give lively musical evenings several days a week. Check the activity programme for more information.
OUTDOOR POOL: It is allowed to swim from 10am until 7pm from June until mid-September. The rest of the season is from 10am until 6pm. Please do not use it after these times for respect of other guests and to facilitate the correct water purification. The outdoor pool is opened from mid-April until mid-October. It's not permitted to move the sun beds from the pool area. It is not permitted to reserve the sun beds.
OUTGOING MAIL: There is a daily mail collection (about 12 o'clock). You may leave any correspondence at Reception.
PLAYGROUND: You will find it at the end of the corridor on the left side on the 5th floor, we kindly ask you to stay with your child during the use of these facilities.
PRINTER: In reception we have this service available.
RECEPTION: Open 24 hours a day.
RENT A BICYCLE: We will inform you in reception.
RENT A CAR: In reception we will attend you gladly.
RENT A CHILDRENS PUSH CHAIR: You can request one in reception.
RENT A WHEEL CHAIR: Please, consult with reception.
RESTAURANTS: The hotel has 2 restaurants. The Ponent Mar restaurant is situated opposite reception, it offers you buffets on breakfast and dinner. Its schedule is: 8am until 10am (Breakfast buffet), 7pm until 10pm (Dinner buffet). We also have "a la carte" service. In our outdoor restaurant you can eat "a la carte" and its schedule is from 1pm until 3:30pm. In summer this schedule may extend.
SAFE: They are located in the wardrobe of your room. Tu activate it, press the red button you will find in the superior part of the door. Next, enter 6 digits, of your choice, followed by “#”. At this point your safe has memorized your code. To open or close your safe you must enter the same 6 digits, followed by “#”. Then, with the green light on, turn the lock to open or close. Please leave your safe opened on your departure day.
SATELLITE TV: There are English, Spanish, French and German channels. In our TV system you can also find radio channels.
SECURITY: We have a night watchman in the Hotel complex. We also have an extensive system of security cameras 24 hours a day. During the night, please remember that others are sleeping.
SKY POOL TERRACE: You can access it by going up the elevators at the hall to the 9th floor. At the entrance you will find the opening hours and the rules of the pool. Its use and enjoyment is exclusive for adults only.
SMALL APPLIANCE: Apart from the small appliances that are in your room we have others, on request. Please, ask Reception and they will supply them if they have any.
SPA: Our Spa is located on the third floor. It is available all year, except for the summer months (approximately from the beginning of June to the middle of September) The schedules can be found at the entrance. At certain times, its use is allowed by children, as long as they are accompanied by adults.
SUPERMARKET: This is to be found on the floor below the Hall. In it you can find a large number of competitively priced products without the inconvenience of having to leave the Hotel to buy them. Its opening hours are displayed on the door of the supermarket.
-To call Reception, dial 99.
-Interior calls: dial the room number which you want. These calls are free of charge.
International: Dial 0 to get a line. When you have this, dial 00 and wait for the international tone. Then dial the national code (44 for the United Kingdom) followed by the area code, but omit the first 0 (Example: London is 0171 so you should dial only 171). Finally, dial the number of the person who you want to contact.
National: dial 0 to get a line. When you have it, dial the number of the person you want to speak to.
TENNIS AND PADDEL: The nearest club you will find it at about 1km distance from the hotel and it has clay courts. You can make reservations at reception.
TOWEL CHANGING: On the day that your room is being cleaned we will change your towels. If you wish to have your towels changed more often, please make your way to reception and we will gladly attend you.
TOWELS: You can take the opportunity to rent our towels for the pool area, this service is free if you have booked directly through our website www.ponentmar.com Please ask for more information in reception. We kindly ask you not to use the white towels around the pool area.
WAKE UP SERVICE: If you want an early-morning call, leave your room number and the time you want to be woken at reception.